Privacy Policy

Who we are

Monstera Guru Academy, at Toronto (hereinafter "we") sets out in this policy the manner in which we collect, use, disclose and safeguard personal information relating to customers, individuals who reach out to us and visitors to this website.

Laws that apply

We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and its ten fair information principles. Our commercial electronic messages follow Canada's Anti-Spam Legislation (CASL). If these laws are amended or replaced, we will update this policy.

What we collect

• Contact details – name, phone number, email address and, for invoices, mailing address.
• The content of your enquiry and any details you provide about the service you need.
• Billing details – business name, address and tax numbers, if you request an invoice.
• Payment information – processed by our payment provider; we do not store full card numbers.
• Website data – server logs (IP address, browser type, date and time) for security, and, with your consent only, analytics data (see Cookies below).

We collect only what is reasonably necessary for the stated purposes and we do not sell personal information.

Why we use it

• To respond to enquiries, prepare estimates and contact you about the service.
• To carry out and document the service, handle complaints and honour warranties.
• To keep accounting and tax records required by law.
• To send service reminders and offers – only with your express consent, which you can withdraw at any time.

Consent

We rely on your consent, which may be express (for example ticking a box on the form) or implied where the purpose is obvious – such as using your phone number to reply to your enquiry. You may withdraw consent on reasonable notice, subject to legal or contractual restrictions; we will tell you the likely consequences.

Marketing emails (CASL)

We send commercial electronic messages such as offers only if you have given express consent – for example by ticking the optional box on our form – or where CASL allows implied consent based on an existing business relationship. Every message identifies Monstera Guru Academy, includes our mailing address and contains a working unsubscribe link. We process unsubscribe requests within 10 business days.

Who we share it with

We disclose personal information only to the extent necessary in the following circumstances:

• with suppliers and specialist subcontractors, to complete the service you asked for;
• with service providers who host our website, email and accounting tools – some are located outside Canada (for example in the United States), so your information may be accessible to authorities there under their laws;
• with government or law-enforcement bodies where the law requires or allows it.

Cookies and analytics

Strictly necessary storage remembers your cookie choice in your browser's local storage. Google Consent Mode v2 is set to “denied” by default, so no analytics or advertising cookies are set until you choose. You can change your choice at any time via “Cookie settings” in the footer. Details are in our Cookie Policy.

How long we keep it

We keep records while you are a customer and for up to seven years afterwards for tax and warranty purposes; enquiries that do not lead to a visit are deleted within 12 months. We destroy or anonymize information we no longer need.

How we protect it

We use reasonable security safeguards: access limited to staff who need it, password-protected systems, and secure disposal of paper and digital records. Where a privacy breach gives rise to a real risk of significant harm, we will notify you and Office of the Privacy Commissioner of Canada (OPC) as required by applicable law.

Your rights

You may ask to access the personal information we hold about you and to correct it if it is inaccurate. We respond within 30 days, as required by PIPEDA. There is no charge for most requests.

Privacy contact and complaints

Our privacy contact is reachable by email via the contact form on this website. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada (OPC), which oversees PIPEDA – www.priv.gc.ca.

Changes to this policy

This policy may be updated, for instance when applicable law or the tools we use change. The current version is always on this page, with the effective date shown at the top.